Read Our Testimonials
We value our customers’ opinions and are happy to share their experiences with you. If you would like to leave a testimonial of your experience with Redmon Insurance Agency, please leave your comments here.
At the end of the day on 4-29-22, I had to have my car towed from work. When I called AAA, I was told that the first three miles were free. The tow truck driver gave me the receipt, and early the next afternoon I e-mailed it to Kai and asked if my insurance would reimburse me. Just before 5 p.m., Schuyler called to let me know that she would drop the check off on her way home from work. Wow! Kai and his team are the best!
My parents recently had to make a claim. Every person at Redmon Insurance took care of them. From the very beginning they experienced great in person customer service. Redmon Ins. continued to call and follow up with them every step along the way. They truly care about their customers! Thank you!
In December 2019 I had a minor accident in my truck, total damage to both vehicles was less than $4000. This was my 1st accident in 40 years. Imagine my surprise when my insurance company tried raising my rates by $100 per month. So much for being a valued customer. I contacted Sarah at Redmon Agency to see what an independent agency could offer since I wasn’t having any luck with the major corporations. She was able to beat all other quotes by $60 monthly. She also found me the best premium when I bought a boat last month. Thanks Sarah and Redmon, you have a very happy customer!
I had met Kai at several business meetings through the years and was impressed with his professionalism. My husband and I retired two years ago and recently decided to see if we could save money on our insurance without losing any coverages. I called into the office and Sarah answered all my questions thoroughly and proceeded to get auto and home insurance quotes prepared for us. We were amazed at her quick turn-around and very pleased with the premiums and better coverages than we had before. We made an appointment to go into the office and Kai came out to greet us. Kai made us feel very welcome as he explained about his business plan and how he likes to meet all of the new clients. He introduced us to all the staff in the Edwardsville office. My husband was very impressed with Kai and his staff and felt comfortable working with everyone. I worked as an insurance agent before retirement and can highly recommend Kai Redmon and the Redmon Insurance Agency to everyone for their professionalism and knowledgeable staff. We are very pleased with our new insurance policies and our new insurance agency.
My name is Sandra Rose and I have Automobile, Homeowners and Business Insurance with Redmon Insurance Agency in Collinsville, Illinois. I am writing this to acknowledge the service that was given to me today.
I was on my way to church this morning in St. Louis for some spiritual nourishment when the tire on my small truck blew and I managed to get to the side of a very busy interstate in the pouring rain in a neighborhood that makes the news nightly for violence in the area. There was a guardrail that prohibited me from pulling far off the road so that my vehicle was partially in the right driving lane and my small truck shook violently as every vehicle passed. I was stranded there waiting for road assistance as it was a busy time with the harsh weather and poor visibility conditions.
My agent, Kai Redmon, heard about my predicament via email after I phoned Erie Insurance headquarters for assistance. He immediately called me and said he was on his way to assist me. I protested that it was not necessary; it was 20 miles away. He was there in less than half an hour,…I had moved myself to the passenger side of my vehicle as the traffic rocked my truck back and forth in the pouring rain. I knew that I was in danger but did not want anyone else to be in danger also. He pulled his truck up behind mine and acknowledged this was indeed a dangerous situation and he called 911 to have the city police send a vehicle to make a safety zone and redirect traffic away from the right lane that I was stranded in.
Finally after over an hour and a half, a tow truck arrived and pulled my vehicle to a gas station off of the next exit. They inspected my spare tire and found it in very good condition and that it would get me safely home. Kai Redmon said that he would do the tire change for me; he had tools in his vehicle and immediately proceeded to do the tire change in the rain at the gas station. I asked what he had planned to do that day (it was Sunday afternoon) and he said “my son has a soccer game at 2:00; I’m sure everything will be worked out by then!”
To make a long story short: he changed the tire, and also gave a battery charge to some other strangers that needed help and saw he was a good Samaritan, and then he got me on my way and followed me down the interstate towards my hometown before he headed over to his son’s soccer game. I had left my home this morning to get spiritual nourishment from my church; instead I got it from Kai Redmon, my Erie Insurance Agent who said to me as I tried to thank him: “that’s what friends are for”…I guess I’ll leave it at that…Just wanted you to know what kind of people work for you…
Kai and all your wonderful employees,
As I leave Illinois to move to Florida, I wanted to take this opportunity to let you know just how much I enjoyed having my insurance at your agency for the last 5 years. First of all, from the moment I visited your office, I was treated so warmly and professionally. I even remember your dad asking if I wanted to join your staff for a pizza lunch.
I specifically want to acknowledge Rebecca who has worked with me so efficiently on my business insurance. I was a new business owner 5 years ago and she has done a fantastic job of continually answering all my questions in a patient manner, responding to emails with expediency, ensuring that I had appropriate coverage and above all demonstrating a truly impeccable level of customer service.
As I attempt to get coverage in Florida, I am trying to find an efficiently run office like yours, that represents different companies, with a staff who doesn’t treat me like a number, and who greets me on the phone with warmth and enthusiasm. You have set the bar high Kai, so it may be an impossible task to find an agency like yours, but I do love challenges.
My sincere thanks and appreciation for the past 5 years of superior insurance service and of course great rates!
I cannot say enough good things about the Redmon Insurance Agency and the customer service and support I’ve received from Kai and his staff. I met with Kai early in 2012, after having had a horrible experience after a hail storm in April 2011 with the major company that had insured my home for more than 30 years. Kai recommended Travelers, and I signed with them on March 1, 2012, and on Saturday, April 28, 2012 this area was hit with the worst hail storm in my lifetime. The damage to my home was exponentially worse than last year, and after the nightmare I went through, I had no idea what to expect and was very nervous since I’d been with Travelers for less than two months.
I talked with Kai a few hours after the storm, and he placed the claim that Monday. The adjuster from Travelers was a genuinely nice man and very thorough. He gave me the estimate and a check on the spot, and explained the estimate line by line, suggested I get several estimates and gave me instructions on how to proceed if additional damage was found. After a contractor discovered additional damage and contacted Travelers, I got a call from Travelers letting me know it was approved. My contractor has such a backlog that I have no idea when all the work will be completed; however, I don’t have to be concerned about my deadline to be able to recover the depreciation payment. I learned the other day that when Travelers issued payment for the additional damage, they included the depreciation as well, because it was clear to them that I was going to have the work done. Kai and his staff and everyone I’ve spoken with at Travelers have been absolutely wonderful. What could have been a nightmare has been a painless experience. Travelers has been amazing. I’ve been recommending the Redmon Insurance Agency and Travelers to everyone who will listen.
Truly the best agency we could find to address our ever changing insurance needs. Kai and his team always go “all in” to make certain we are completely satisfied with the level of coverages, price, and we are confident that they will represent us if faced with a need to make a claim.
