My name is Sandra Rose and I have Automobile, Homeowners and Business Insurance with Redmon Insurance Agency in Collinsville, Illinois. I am writing this to acknowledge the service that was given to me today.
I was on my way to church this morning in St. Louis for some spiritual nourishment when the tire on my small truck blew and I managed to get to the side of a very busy interstate in the pouring rain in a neighborhood that makes the news nightly for violence in the area. There was a guardrail that prohibited me from pulling far off the road so that my vehicle was partially in the right driving lane and my small truck shook violently as every vehicle passed. I was stranded there waiting for road assistance as it was a busy time with the harsh weather and poor visibility conditions.
My agent, Kai Redmon, heard about my predicament via email after I phoned Erie Insurance headquarters for assistance. He immediately called me and said he was on his way to assist me. I protested that it was not necessary; it was 20 miles away. He was there in less than half an hour,...I had moved myself to the passenger side of my vehicle as the traffic rocked my truck back and forth in the pouring rain. I knew that I was in danger but did not want anyone else to be in danger also. He pulled his truck up behind mine and acknowledged this was indeed a dangerous situation and he called 911 to have the city police send a vehicle to make a safety zone and redirect traffic away from the right lane that I was stranded in.
Finally after over an hour and a half, a tow truck arrived and pulled my vehicle to a gas station off of the next exit. They inspected my spare tire and found it in very good condition and that it would get me safely home. Kai Redmon said that he would do the tire change for me; he had tools in his vehicle and immediately proceeded to do the tire change in the rain at the gas station. I asked what he had planned to do that day (it was Sunday afternoon) and he said “my son has a soccer game at 2:00; I'm sure everything will be worked out by then!”
To make a long story short: he changed the tire, and also gave a battery charge to some other strangers that needed help and saw he was a good Samaritan, and then he got me on my way and followed me down the interstate towards my hometown before he headed over to his son's soccer game. I had left my home this morning to get spiritual nourishment from my church; instead I got it from Kai Redmon, my Erie Insurance Agent who said to me as I tried to thank him: “that's what friends are for”...I guess I'll leave it at that...Just wanted you to know what kind of people work for you...
Sincerely, Sandra Rose
"July 14, 2014
Kai and all your wonderful employees,
As I leave Illinois to move to Florida, I wanted to take this opportunity to let you know just how much I enjoyed having my insurance at your agency for the last 5 years. First of all, from the moment I visited your office, I was treated so warmly and professionally. I even remember your dad asking if I wanted to join your staff for a pizza lunch.
I specifically want to acknowledge Rebecca who has worked with me so efficiently on my business insurance. I was a new business owner 5 years ago and she has done a fantastic job of continually answering all my questions in a patient manner, responding to emails with expediency, ensuring that I had appropriate coverage and above all demonstrating a truly impeccable level of customer service.
As I attempt to get coverage in Florida, I am trying to find an efficiently run office like yours, that represents different companies, with a staff who doesn't treat me like a number, and who greets me on the phone with warmth and enthusiasm. You have set the bar high Kai, so it may be an impossible task to find an agency like yours, but I do love challenges.
My sincere thanks and appreciation for the past 5 years of superior insurance service and of course great rates!
Affordable Countertop Resurfacing
"Creating Smiles......one Kitchen at a Time!"
"I cannot say enough good things about the Redmon Insurance Agency and the customer service and support I’ve received from Kai and his staff. I met with Kai early in 2012, after having had a horrible experience after a hail storm in April 2011 with the major company that had insured my home for more than 30 years. Kai recommended Travelers, and I signed with them on March 1, 2012, and on Saturday, April 28, 2012 this area was hit with the worst hail storm in my lifetime. The damage to my home was exponentially worse than last year, and after the nightmare I went through, I had no idea what to expect and was very nervous since I’d been with Travelers for less than two months. I talked with Kai a few hours after the storm, and he placed the claim that Monday. The adjuster from Travelers was a genuinely nice man and very thorough. He gave me the estimate and a check on the spot, and explained the estimate line by line, suggested I get several estimates and gave me instructions on how to proceed if additional damage was found. After a contractor discovered additional damage and contacted Travelers, I got a call from Travelers letting me know it was approved. My contractor has such a backlog that I have no idea when all the work will be completed; however, I don’t have to be concerned about my deadline to be able to recover the depreciation payment. I learned the other day that when Travelers issued payment for the additional damage, they included the depreciation as well, because it was clear to them that I was going to have the work done. Kai and his staff and everyone I’ve spoken with at Travelers have been absolutely wonderful. What could have been a nightmare has been a painless experience. Travelers has been amazing. I’ve been recommending the Redmon Insurance Agency and Travelers to everyone who will listen."
- Sue Moss
Kai, Bogie & Kim,
Thank you for your efforts in securing more coverage for my recent claim. As you know, the amount I received was in line with contractor charges. I appreciate your pursuing the claim with the adjuster. It’s nice to know there are business people who sincerely watch out for their clients interest.
With much gratitude,
"Kai gives each client that individual attention that puts him head and shoulders ahead of the competition!"
- M. Badasch, MEBadasch & Associates, LLC, Management Consulting
"Truly the best agency we could find to address our ever changing insurance needs. Kai and his team always go "all in" to make certain we are completely satisfied with the level of coverages, price, and we are confident that they will represent us if faced with a need to make a claim."
- The Jackson family - Glen Carbon, IL
"Thank you Redmon Insurance Agency for the professional and immediate assistance during my latest experience. It isn't every day that a tree decides to make its home on your car, while you are traveling down the road. Your agency's prompt attention is the best reason I know for working with your office. Thanks again."
- A. Lang, Collinsville
"Recently on a road trip to Florida, we had the need of assistance. Somewhere between Kentucky and Tennessee, we suffered car problems. We put a call through to Redmon's office in Collinsville, not knowing whether they could help us or not, but the assistance we received from both from Kai Redmon and Erie insurance company, went above and beyond what we had expected. I haven't enough words to express my gratitude, especially to Kai Redmon. He not only got us the help we needed in the middle of nowhere, but followed up by checking in on us before, during and after the incident!! Thank you so much Kai, we truly appreciated what you did for us."
- Kind regards, Keith & Victoria Dunstone.
"I've had the pleasure of doing business with Redmon Insurance for my auto and home insurance for several years now, and could not be happier with their service. Kai is always looking out for our best interest and gets the best deals by being an independent broker of insurance. His entire staff are friendly and courteous and always available to help. At Redmon Insurance you don't just feel like another number, like with past insurance companies, but a truly valued customer and friend."
- Mark Rhyne